How do I communicate compliantly with patients?

How do I communicate compliantly with patients?

Build strong patient partnerships

Our industry-leading services will set you head and shoulders above the crowd when it comes to patient partnerships. With award-winning health writers on our team, we understand what patients want— and how to capture media attention — all while keeping you fully compliant with the relevant regulations.

We help you ensure that all patient communications are clear, ethical, and meet compliance standards while fostering trust and engagement. Our services include Patient advocacy & communications to produce messaging that is patient-centred, transparent, and aligned with regulatory guidelines, Media campaigns & social media campaigns to deliver accurate, accessible and compliant information through appropriate channels, and Creative & digital solutions to present complex information in a clear, engaging manner.

Patient advocacy & communications

Patient power is increasingly recognised as a driving force in medicine, and we believe passionately in representing the voice of the patient, carer, and family, both internally and externally. We can support you in giving that voice to your patient population through our engagement tools, designed to achieve improved patient-physician experiences and patient outcomes.

One of our core strengths is developing communications that meet patients’ needs and interests.

  • Patient focus groups, patient advisory boards
  • Patient surveys
  • PAG profiling and partnerships
  • Patient-clinician symposia
  • Plain language summaries
  • Patient websites
  • Patient leaflets, newsletters, magazines
  • Disease awareness and allowed product-related communications

Creative & digital solutions

Bold, captivating and user-friendly creative ideas and digital enhancement bring your story to life and strengthen your messages. Our digital partners are bursting with ideas to help users understand, absorb, and engage with the information you’re sharing. Whether it’s high-impact branding or data sharing and visualisation, we have inspirational bespoke solutions for today’s audiences.

  • Digital engagement platforms Deep Dive
  • Animations
  • Videos, interactive videos
  • Interactive knowledge maps connecting evidence and insights
  • Interactive PDFs, infographics
  • Physical and Virtual interactive exhibition stands

Social media programmes

Find out more on current thinking, trending topics and key expert and non-expert influencers among your target audiences through our social media listening programme. For consumer brands, we’ll create your social media campaign, matched to your audiences’ interests and social media habits, to share your news and promote chat on your topics.

  • Social media listening
  • Healthcare influencer and follower profiling
  • Posts and monitoring 

Media campaigns

Punchy press releases, bang up-to-date news alerts, and easy-to-absorb briefing notes are the ideal way to tell your story to a broad audience via digital and print media. Through our medical journalism background, we can identify attention-grabbing ‘hooks’, set up exclusive interviews, and work with the media to achieve hard-hitting coverage.

  • News releases
  • Press packs
  • Case studies
  • Target media profiling
  • Expert and celebrity interviews
  • Press events 
  • Market tailoring 

Please also explore our services in Consumer health communications.

Discover how our services can solve your questions

We'd love to hear from you

Photography: Gail Barnett, Rohan Dewangan (Pexels), Shutterstock, iStock

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